FAQs

  • What do you charge for delivery, set up, and takedown?

    Our flat rate is $80 for any event within a 20 miles radius on our location. Any event outside our 20 miles radius is subject to a per mile fee of $1.20 for each mile past the 20 mile mark.

  • Is there a minimum charge?

    Yes, we require a minimum of $350.00 for each event being delivered (additional delivery charge may apply depending on location).

  • Can I pick up my items?

    Yes, we have pick up options for people who want a more affordable option for installation. Most of our party rentals are also available for pick up. Please use out “get in touch” inquiry form for more information.

  • What if I don't want to pay for the full amount upfront?

    You can use the “Inquiry Form” page and submit an inquiry form. From there we can discuss your needs and secure your event with a $100 deposit.

  • I want a custom installation, but I prefer a quote before purchasing. What should I do?

    Please reach out to us! If you are concerned about availability or costs, please go to the “Inquiry Form” page and submit a form. You can also e-mail us or send us a message on our social media pages. We will respond within 24 hours.

  • Can I buy my own balloons and have you just install them on a backdrop?

    Unfortunately, that is not an option. We only use the best balloons on the market such as Tuftex and Sempertex to ensure quality and longevity.

  • What is your cancellation policy?

    You can cancel up to 48 hours prior to your event and receive a full refund. After the 48 hour mark, your $100 deposit is nonrefundable.

  • When I buy a backdrop option, will it be exactly the same?

    That is completely up to you! We will reach out and confirm color scheme, custom vinyl signage and details. We love getting creative with new inspo!